Guaranteeing quality in local public transport Together, customer service and quality management constitute the foundation upon which customer satisfaction rests. Transport companies know from customer surveys what passengers want and what needs to improve. Using quality management, a company can set quality goals to increase its customer appeal. Hamburg-Consult develops concepts and outlines measures in every area of a given company to improve the quality of service and customer relations as well as to support a company's employees in their work with customers. |